FAQS
Floral Arrangement Questions
When ordering online, you can customize an arrangement based on the options given with the product. If there aren’t options then that product cannot be customized online. However, you can always call us at (646) 357-3017 to request a customization. A representative will always be here to personally answer your call during our business hours.
We offer all arrangements and plants on our website. For customizations, please refer to the question above on how to customize arrangements.
Depending on the arrangement, if there is an option for a "Vase" or "No Vase", then you can choose if your arrangement is in a vase or wrapped.
Yes, in your shopping cart there is a text box where you can provide a message for your recipient.
You should contact us as early as possible. Most of our customers schedule events well in advance of one month before the event date.
Yes, we do. Please check out our events page for more information. You can also reach out to us by phone to inquire about an event setup.
Delivery
Once your arrangement is delivered you will receive a delivery confirmation at the email you provided.
Yes, in your shopping cart there is a text box where you can provide your preferred delivery date and time.
Your arrangement will be placed in a location at your address where we see safest, whether that be with a doorman, at your front door, or at a front desk.
Please call us (646) 357-3017 as soon as possible if we notified you about a delivery but the arrangement cannot be found.
120 West 28th Street, New York, NY, 10001
Flower Care
Keep preserved flowers in a spot away from direct sunlight. Excessive heat and light can cause preserved flowers to fade faster. As a general rule of thumb, under-watering is better than overwatering flowers. Misting blooms with a spray bottle is highly recommended as preserved flowers dry out over time.
It's not recommended. It's best to use distilled or purified water to maximize the life of your preserved flowers.
Basic dusting and maintenance with a soft cloth are also recommended to keep blooms clean. If necessary, you may also trim browning petals. If possible, avoid humid locations as it can lead to mold and mildew. Areas that have over 70% relative humidity are not ideal for keeping preserved flowers. Adding floral preservatives can also provide essential nutrients to prolong the life of preserved arrangements. Alternatively, you can add a few drops of lemon or lime juice to the water which has antibacterial and antioxidant properties
Clean the vase to prevent bacteria from getting in.
2/3 of the vase should be filled with water. Be sure to change the water out of the vase every two to three days. Also, make sure that the leaves on the bouquet aren't touching the water. Trim the leaves off if necessary.
Keep your bouquet out of direct sunlight to make it last longer.
Typically, it is better to not spray bouquets with water unless otherwise stated.
Keep bouquets at room temperature with good room air circulation.
Plant Care
Water your plant when the soil is completely dry unless stated otherwise.
Give your plant full sunlight when possible.
Yes, remove 1/2 inches off the top to refresh your plant when needed.
Payment
We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept Google Pay, Apple Pay, and PayPal.
After you have placed your order, you will receive a payment confirmation at the email you provided during the checkout process.
To make adjustments to your order after it has been placed, you can call our customer service line (646) 357-3017, so we can make the adjustments for you.
Yes, you can! We are flexible with issuing refunds for items that have not been delivered. Give us a call at (646) 357-3017 to cancel your order as soon as possible.
Do You Have Any Questions?
Feel free to leave your questions to us. We will reply you within 24 hours!
FAQS
Floral Arrangement Questions
When ordering online, you can customize an arrangement based on the options given with the product. If there aren’t options then that product cannot be customized online. However, you can always call us at (646) 357-3017 to request a customization. A representative will always be here to personally answer your call during our business hours.
We offer all arrangements and plants on our website. For customizations, please refer to the question above on how to customize arrangements.
Depending on the arrangement, if there is an option for a "Vase" or "No Vase", then you can choose if your arrangement is in a vase or wrapped.
Yes, in your shopping cart there is a text box where you can provide a message for your recipient.
You should contact us as early as possible. Most of our customers schedule events well in advance of one month before the event date.
Yes, we do. Please check out our events page for more information. You can also reach out to us by phone to inquire about an event setup.
Delivery
Once your arrangement is delivered you will receive a delivery confirmation at the email you provided.
Yes, in your shopping cart there is a text box where you can provide your preferred delivery date and time.
Your arrangement will be placed in a location at your address where we see safest, whether that be with a doorman, at your front door, or at a front desk.
Please call us (646) 357-3017 as soon as possible if we notified you about a delivery but the arrangement cannot be found.
120 West 28th Street, New York, NY, 10001
Flower Care
Keep preserved flowers in a spot away from direct sunlight. Excessive heat and light can cause preserved flowers to fade faster. As a general rule of thumb, under-watering is better than overwatering flowers. Misting blooms with a spray bottle is highly recommended as preserved flowers dry out over time.
It's not recommended. It's best to use distilled or purified water to maximize the life of your preserved flowers.
Basic dusting and maintenance with a soft cloth are also recommended to keep blooms clean. If necessary, you may also trim browning petals. If possible, avoid humid locations as it can lead to mold and mildew. Areas that have over 70% relative humidity are not ideal for keeping preserved flowers. Adding floral preservatives can also provide essential nutrients to prolong the life of preserved arrangements. Alternatively, you can add a few drops of lemon or lime juice to the water which has antibacterial and antioxidant properties
Clean the vase to prevent bacteria from getting in.
2/3 of the vase should be filled with water. Be sure to change the water out of the vase every two to three days. Also, make sure that the leaves on the bouquet aren't touching the water. Trim the leaves off if necessary.
Keep your bouquet out of direct sunlight to make it last longer.
Typically, it is better to not spray bouquets with water unless otherwise stated.
Keep bouquets at room temperature with good room air circulation.
Do You Have Any Questions?
Feel free to leave your questions to us. We will reply you within 24 hours!
We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept Google Pay, Apple Pay, and PayPal.
After you have placed your order, you will receive a payment confirmation at the email you provided during the checkout process.
To make adjustments to your order after it has been placed, you can call our customer service line (646) 357-3017, so we can make the adjustments for you.
Yes, you can! We are flexible with issuing refunds for items that have not been delivered. Give us a call at (646) 357-3017 to cancel your order as soon as possible.
Plant Care
Water your plant when the soil is completely dry unless stated otherwise.
Give your plant full sunlight when possible.
Yes, remove 1/2 inches off the top to refresh your plant when needed.
FAQS
Floral Arrangement Questions
When ordering online, you can customize an arrangement based on the options given with the product. If there aren’t options then that product cannot be customized online. However, you can always call us at (646) 357-3017 to request a customization. A representative will always be here to personally answer your call during our business hours.
We offer all arrangements and plants on our website. For customizations, please refer to the question above on how to customize arrangements.
Depending on the arrangement, if there is an option for a "Vase" or "No Vase", then you can choose if your arrangement is in a vase or wrapped.
Yes, in your shopping cart there is a text box where you can provide a message for your recipient.
You should contact us as early as possible. Most of our customers schedule events well in advance of one month before the event date.
Yes, we do. Please check out our events page for more information. You can also reach out to us by phone to inquire about an event setup.
Delivery
Once your arrangement is delivered you will receive a delivery confirmation at the email you provided.
Yes, in your shopping cart there is a text box where you can provide your preferred delivery date and time.
Your arrangement will be placed in a location at your address where we see safest, whether that be with a doorman, at your front door, or at a front desk.
Please call us (646) 357-3017 as soon as possible if we notified you about a delivery but the arrangement cannot be found.
120 West 28th Street, New York, NY, 10001
Payment
We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept Google Pay, Apple Pay, and PayPal.
After you have placed your order, you will receive a payment confirmation at the email you provided during the checkout process.
To make adjustments to your order after it has been placed, you can call our customer service line (646) 357-3017, so we can make the adjustments for you.
Yes, you can! We are flexible with issuing refunds for items that have not been delivered. Give us a call at (646) 357-3017 to cancel your order as soon as possible.
Flower Care
Keep preserved flowers in a spot away from direct sunlight. Excessive heat and light can cause preserved flowers to fade faster. As a general rule of thumb, under-watering is better than overwatering flowers. Misting blooms with a spray bottle is highly recommended as preserved flowers dry out over time.
It's not recommended. It's best to use distilled or purified water to maximize the life of your preserved flowers.
Basic dusting and maintenance with a soft cloth are also recommended to keep blooms clean. If necessary, you may also trim browning petals. If possible, avoid humid locations as it can lead to mold and mildew. Areas that have over 70% relative humidity are not ideal for keeping preserved flowers. Adding floral preservatives can also provide essential nutrients to prolong the life of preserved arrangements. Alternatively, you can add a few drops of lemon or lime juice to the water which has antibacterial and antioxidant properties
Clean the vase to prevent bacteria from getting in.
2/3 of the vase should be filled with water. Be sure to change the water out of the vase every two to three days. Also, make sure that the leaves on the bouquet aren't touching the water. Trim the leaves off if necessary.
Keep your bouquet out of direct sunlight to make it last longer.
Typically, it is better to not spray bouquets with water unless otherwise stated.
Keep bouquets at room temperature with good room air circulation.
Plant Care
Water your plant when the soil is completely dry unless stated otherwise.
Give your plant full sunlight when possible.
Yes, remove 1/2 inches off the top to refresh your plant when needed.
Do You Have Any Questions?
Feel free to leave your questions to us. We will reply you within 24 hours!
Frequently Asked Questions
Secret Garden Rose FAQ is a wonderful resource for anyone looking to learn more about our shop. Here you will find answers to frequently asked questions about how to care for your flowers, custom arrangements, delivery, and more. Additionally, we provide helpful tips and tricks for flower and plant care.
When ordering online, you can customize an arrangement based on the options given with the product. If there aren’t options then that product cannot be customized online. However, you can always call us at (646) 357-3017 to request a customization. A representative will always be here to personally answer your call during our business hours.
When ordering online, you can customize an arrangement based on the options given with the product. If there aren’t options then that product cannot be customized online. However, you can always call us at (646) 357-3017 to request a customization. A representative will always be here to personally answer your call during our business hours.
Depending on the arrangement, if there is an option for a "Vase" or "No Vase", then you can choose if your arrangement is in a vase or wrapped.
Yes, in your shopping cart there is a text box where you can provide a message for your recipient.
You should contact us as early as possible. Most our customers schedule events well in advance of 1 month before the event date.
Yes, we do. Please check out our events page for more information. You can also reach out to us by phone to inquire about an event setup.
Keep preserved flowers in a spot away from direct sunlight. Excessive heat and light can cause preserved flowers to fade faster. Your flowers should also be a little damp and not soaked. As a general rule of thumb, under-watering is better than overwatering flowers. Misting blooms with a spray bottle is highly recommended as preserved flowers dry out over time. Use distilled or purified water to maximize the life of your preserved flowers. Basic dusting and maintenance with a soft cloth are also recommended to keep blooms clean. If necessary, you may also trim browning petals. If possible, avoid humid locations are it can lead to mold and mildew. Areas that have over 70% relative are not ideal for keeping preserved flowers. Adding floral preservatives can also provide essential nutrients to prolong the life of preserved arrangements. Alternatively, you can add a few drops of lemon or lime juice to the water which has antibacterial and antioxidant properties.Following these care tips, you can expect preserved roses to last 6 months to over a year before they significantly deteriorate. Their longevity depends on the initial quality and freshness as well as the ongoing care and environmental conditions. Enjoy your preserved rose arrangement!
We source our flowers from eco-friendly farms around the world - Holland, Ecuador, Columbia, Japan and the U.S. Our flowers are never kept longer than 3 days after they are delivered to us from farms.
Once your arrangement is delivered you will receive a delivery confirmation at the email you provided.
Yes, in your shopping cart there is a text box where you can provide your preferred delivery date and time.
Your arrangement will be placed in a location at your address where we see safest, whether that be with a doorman, at your front door, or at a front desk.
Please call us (646) 357-3017 as soon as possible if we notified you about a delivery but the arrangement cannot be found.
120 West 28th Street, New York, NY, 10001
We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept Google Pay, Apple Pay, and PayPal.
After you have placed your order, you will receive a payment confirmation at the email you provided during the checkout process.
To make adjustments to your order after it has been placed, you can call our customer service line (646) 357-3017, so we can make the adjustments for you.
Yes, you can! We are flexible with issuing refunds for items that have not been delivered. Give us a call at (646) 357-3017 to cancel your order as soon as possible.
Clean the vase to prevent bacteria from getting in.
2/3 of the vase should be filled with water. Be sure to change the water out of the vase every two to three days. Also, make sure that the leaves on the bouquet aren't touching the water. Trim the leaves off if necessary.
Keep your bouquet out of direct sunlight to make it last longer.
Typically, it is better to not spray bouquets with water unless otherwise stated.
Keep bouquets at room temperature with good room air circulation.
Water your plant when the soil is completely dry unless stated otherwise.
Give your plant full sunlight when possible.
Yes, remove 1/2 inches off the top to refresh your plant when needed.
Do You Have any More Questions?
Feel free to leave your questions to us. We will reply you within 24 hours!