FAQs 

FLORAL ARRANGEMENT QUESTIONS

When ordering online, you can customize an arrangement based on the options given with the product. If there aren’t options then that product cannot be customized.

When calling our customer service line to place an order (646) 583 - 1930), a representative can help you with a customized arrangement.

Depending on the arrangement, if there is an option for a "Vase" or "No Vase", then you can choose if your arrangement is in a vase or wrapped.

Yes, in your shopping cart there is a text box where you can provide a message for your recipient.

DELIVERY QUESTIONS

Once your arrangement is delivered you will receive a delivery confirmation at the email you provided during the checkout process.

Yes, in your shopping cart there is a text box where you can provide your preferred delivery date and time.

Your arrangement will be placed in a location at the address where we see safest, whether that be with a doorman, at a front door, or at a front desk.

PAYMENT QUESTIONS

We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept Google Pay, Apple Pay, and PayPal.

After you have placed your order, you will receive a payment confirmation at the email you provided during the checkout process.

To make adjustments to your order after it has been placed, you can call our customer service line (646) 583 - 1930, so we can make the adjustments for you.

We have a flexible 7-day return policy, which means you have 7 days after receiving your item to request a return. To start a return, you can contact us at info@secretgardennyc.com and for more details you can refer to our refund policy located at the bottom of our website.

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